Service Updates

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These may affect your journey

Multiple Roadworks Crawley

14th Sep - 30th Jun

Due to multiple sets of roadworks in the Crawley area all of our Crawley based services are running with delays which may be significant at peak times, and may result in cancellation of some services. We apologise for any inconvenience caused.

Major Roadworks (Crawley Town Centre)

1st Jul - 30th Jun

From July 2021 for up to 13 months major roadworks will be taking place in Crawley on the Boulevard, College Road and Southgate Avenue. The Boulevard will be closed WB only from Wednesday 14th July 2021 for up to 13 months. Delays are likely.

How to log into your account on the new app

17th May onwards

Simply follow these six simple steps and you’re good to go!

1. Go to ‘settings’ and click on ‘sign in’ to create a new account.
2. If you previously had an account on the old app create your new account using the same email address as you had on the previous app.
3. Once logged in, go to the mobile tickets section on the app. This will trigger a verification email.
4. You should then receive an email containing a link to verify your account - click on the link.
5. Once you have clicked on the link to verify your account, any existing tickets will automatically transfer across from the previous app to your new account. If your tickets do not appear straight away try clicking elsewhere on the app and then return to the mobile tickets section or try logging in and out.
6. You can view your tickets in the 'mobile tickets' section of the app.

Please note, tickets on the new app are categorised by area, rather than type. Please click on the area of travel and then select by ticket type. For example, adult, student or child.

Thank you for downloading our new app. If you need any further assistance please contact customer services by email on feedback@metrobus.co.uk or call on 01293 449191.

Road Closure (Balcombe Road, Maidenbower

24th Sep - 2nd Oct

Overnight road works will be taking place on the roundabout with the junction with Balcombe Road and Lucerne Drive from Monday 27th September 2021 for 5 nights between 2000-0600 each night.
The road will be closed and buses will be unable to serve the stops on Pallingham Drive, Lucerne Drive or Balcombe Road.
Buses will be diverted via Matthews Drive and Maidenbower Drive.

Emergency Road Closure (Highlands Road, Leatherhead)

22nd Sep - 1st Oct

  • Affected routes:
  • 21

Due to emergency roadworks Highlands Road is currently closed.

Buses are being diverted via the A24 and Dorking Road in both directions.

Post Office stop suspension - #MB21

21st - 28th Sep

  • Affected routes:
  • 21

The Post Office bus stop on the #MB21 route is suspended in both directions from Tuesday 21st September until Tuesday 28th September inclusive, due to gas works. The nearest stop during this time is The Tree.

Faygate Roundabout Temporary Stop.

2nd Sep - 30th Nov

Due to roadworks taking place on the A264 by Faygate roundabout, buses towards Crawley will be unable to serve the Faygate roundabout stop from 2100 on Tuesday 7th September 2021 for up to 12 weeks. The Cabin have kindly said we can use there forecourt to pick up/drop of passengers during this time. Please note however buses will not routinely pull into the Cabin's forecourt and passengers should make themselves known to the drivers as they approach. We apologise for any inconvenience caused.

Ifield Drive/Ifield Avenue Crawley Roadworks

19th Jul - 22nd Oct

Significant delays can be expected due to major roadworks on Ifield Drive/Avenue for up to 15 weeks.

Stop Suspended (Ifield Drive, Crawley)

19th Jul - 22nd Oct

Due to major roadworks this stop will be suspended from Monday 19th July 2021 for up to 15 weeks.
Due to the nature of the works there is no safe location for a temporary stop.
The nearest available stop will be the Climping Road or the Old Ambulance Station.