Accessibility

Helping Hand scheme

Multi operator scheme. Show the driver a card with a short message to help communication. This is particularly helpful for customers with hidden disabilities or who may require extra assistance.

More info here

Ask me for my seat badge

Badges with the message 'ask me for my seat' can be purchased at our travel shops

More info here

Website Accessibility

Please click on the link below to read our website accessibility statement.

Metrobus Website Accessibility Statement

Vehicle Accessibility

All buses in our fleet are low floor with step-free entrances to make boarding and alighting easier for everyone. All of our buses have ramps fitted for wheelchair users.

Guidance for wheelchair users

Each of our buses has a dedicated space for wheelchairs, and all are fitted with ramps.

The majority of our buses are dual door with the wheelchair space accessed via the centre doors. To board one of our buses:

  • Make the driver aware that you wish to board at the centre doors and that you need the ramp to be deployed. It would also help if you could let the driver know where you are intending to get off the bus so that he/she is ready to deploy the ramp for you. 
  • The driver will let passengers off first and will then close the doors - the ramp will only deploy if the doors are closed. Please keep your distance from the doors so that the ramp can be deployed.
  • Once the ramp is deployed and the doors have re-opened you can board the bus.
  • Manoeuvre your wheelchair so that it is in the wheelchair space and facing backwards, and apply the brake.
  • When you want to get off the bus, press the stop button. The driver will deploy the ramp for you - again, the doors will remain shut until the ramp is deployed. Once the doors are open it is safe to use the ramp.

The maximum sized manual or powered wheelchair that is able to use the wheelchair space is 70cm wide and 120cm long.

If for any reason a wheelchair user is unable to board, we can provide a complimentary taxi under the Wheelchair Taxi Guarantee Scheme. The driver will arrange this for you, for more information click here

Please see our Conditions of Carriage.

Guidance for mobility scooter users

Some class 2 scooters are welcome on board our buses. Scooters must be up to 1000mm length x 600mm wide with a 'turning circle' no greater than 1200mm.

In order to establish if your class 2 scooter is compatible, we can arrange for a home visit assessment from one of our dedicated accessibility team.

To arrange an assessment please contact us on 01293 449191 or email at feedback@metrobus.co.uk.

Guidance for those with buggies

We welcome passengers with buggies on our buses and our fleet is low floor to help those with buggies to use our services more easily.

If you are boarding one of our dual door buses then please use the centre doors to board the bus.

If you would like the ramp deployed to help you board the bus please let the driver know - please note: for the ramp to be deployed the driver has to shut the doors. Please stand back whilst the ramp is deployed. When the doors have re-opened after the ramp has been deployed it is safe to board.

  • Please always ensure you: 
  • Park your buggy or pushchair clear of the aisle, and apply the brakes at all times. 
  • Keep hold of your buggy or pushchair at all times
  • Always stay with your child or buggy whilst on board.
  • Don't hang shopping or other bags on your buggy as this may cause it to tip over.

A bus is a moving vehicle. The actions of other road users could potentially cause our drivers to have to brake suddenly in an emergency, it is therefore essential to ensure your buggy or pushchair is secured at all times.

Numbers of buggies on board

During the current period of capacity restrictions, the boarding of buggies, pushcairs or wheelchairs will be reduced to a mix of TWO, for example 1 wheelchair + 1 pushchair OR 2 pushchairs.  These limits relate to open - not folded - pushchairs. This will maintain the current social distancing guidelines.

We do not set a limit on the number of buggies allowed on our buses as the capacity varies depending on the type of bus, and the type and size of your buggy. We leave the decision on the safe number on board to the discretion of our drivers, who are best placed to decide. The driver is responsible for the safety of all the passengers, so please take his or her advice - It is the driver to decide if there is sufficient space and his decision is final.

We do not want to introduce a policy of allowing a set number of buggies on board a bus at any one time as we may end up turning people away on larger buses where there is clearly room for an extra buggy.

On occasion our driver might ask you to fold your buggy if space is limited. We understand that this may not be very easy, but if you can, we would certainly appreciate it as it will make room for other buggy or wheelchair users wanting to board.

Wheelchairs wishing to board

As you know, the area where people park their buggies is actually the wheelchair space. Please can we kindly ask that when requested by the driver - you make space for the wheelchair. This might involve having to fold up your buggy. Again, we know that this isn't ideal for you, but the wheelchair passenger does not have the option of folding up their wheelchair.

We ask for your understanding in this situation, as our easy access buses are also designed to encourage wheelchair users to use our services.

Please see our Conditions of Carriage