Safe Haven scheme

Safe Haven's Scheme provides a safe place to go if needed.

The scheme offers help and support to anyone requiring assistance or unsure of their surroundings. Our travel shops in Brighton, North Street and also at Crawley bus station provide a safe haven if required.  

Brighton & Hove Buses and Metrobus have been working in partnership with Alzheimer's Society, Guide Dogs, Possability People and many other charities and organisations for some time now, they have helped us implement schemes such as Safe Haven. 

Our staff are all Dementia Friends, ensuring they can help provide support and assistance to someone living with dementia. Staff also receive MyGuide and disability awareness training. 

Crawley Travel Shop (Metrobus), Friary Way, Crawley, RH10 1JA    

  • Mondays - Fridays 0830 - 1800
  • Saturdays 0830 - 1700
  • Sundays 1030 - 1630


1 Stop Travel (Brighton & Hove Buses), 26 North Street, Brighton, BN1 1EB

  • Monday - Friday 0830 - 1830
  • Saturday 0900 - 1730
  • Sunday and Bank Holidays 0930 - 1600

All our customer service staff have been trained to help if someone comes into the travel shop who needs assistance or is confused. This can be as simple as offering a cup of tea and a safe place to sit until they are feeling better or able to continue on their way.

If required staff can call upon expert help. 

We are pleased to be offering this service and will continue to help and support where we can. We would like to thank all other charities and organisations for all their help and assistance with this.

For more information, our customer service team are happy to help. Contact information, including opening times, can be found here