Metrobus introduces personalised travel alerts on journey planning app

Metrobus has introduced a new feature to their journey planning app, where customers can choose to receive push notifications about any new disruptions affecting a route or bus stop that they have favourited in the app. 

Currently, favouriting routes and stops within the app grants easier access to live running information and timetables for those used regularly. Though until now, to see disruption alerts users would have had to consciously visit a specific menu choice to see disruption alerts. 

With the new update, when a new disruption is loaded by the Metrobus team, it will now send an instant push notification to anyone who has favourited a route or stop affected by it, making it easier to proactively alert people of any disruption that affects them. 

Nick Hill, Commercial Director at Metrobus, said: “We’re excited to launch this new feature for our customers. It is important to us to ensure that disruption information is delivered in a timely manner and is both accurate and relevant to our customers.

“We now know that around 60% of our passengers use the app for information when there is disruption, so it is important that our app is fully equipped to help keep our customers updated.”

How to activate disruption alerts:

• From 21st October 24, when you favourite a route or stop for the first time you will be asked if you want to receive push notifications for that route/stop. Accepting this will mean you will get notified of disruptions this route/stop
• If you have already favourited routes or stops, then you won’t automatically be registered for push notifications. You will need to go in to the “settings” option in the main menu, then “Notification Settings” and then toggle on “Personalised travel alerts and disruption”
• For more information on how to activate this feature click here.

The new personalised disruption alerts feature will go live from Monday 21st October

Find out more and download the Metrobus app now. www.metrobus.co.uk/app