Tap On Tap Off with Contactless

Tap On, Tap Off with Contactless - it’s so convenient!

Tap On, Tap Off with a contactless payment card is by far the most convenient way to pay for your travel. Simply tap on at the start of each journey and tap off as you leave the bus. Did you know you can tap off just before the bus reaches your stop rather than wait for the bus to stop completely? This makes it even easier to use and saves you time when getting off the bus.

Any journeys you make will be charged to your account at the end of each day. The price is the same as buying a paper ticket on the bus. What’s more, the total you pay each day will automatically be capped to the price of a day ticket (Metrorider or Metrovoyager) for the area you travelled in, if this is less than the total cost of your single fares. To benefit from capping you do need to use the same card or device for the journeys made in that day.

Capped Tap On, Tap Off contactless

Flexible and capped tap on, tap off contactless gives you the opportunity to pay flexibly, with minimal planning in advance and still get rewarded for regular travel. The more journeys made in a week using tap on tap off contactless, the cheaper the daily price cap will get. And if the total cost of journeys reach our weekly price cap, then we’ll leave it there. You won’t pay any more for that week but you do still need to tap on and tap off as usual. Click here to find out more.

Tap On, Tap Off for return journeys

Tap On, Tap Off contactless can be used for some return journeys. Click on this return fares link to find out if these journeys apply to you. Should your travel needs change in the day you will have only paid for a single journey rather than a return. In addition, if you decide to make several journeys in that day your fare will be capped at the daily rate. Using Tap On, Tap off means you only pay for the journeys you have made and gives you more flexibility should your travel needs change. Click on the link to see if this includes your regular journeys.

Checking your travel history

You can pay with Visa, MasterCard, Google Pay or Apple Pay. We also accept Apple Pay Express Mode, which allows you to Tap On and Tap Off without needing to authenticate with Touch or Face ID.

You can check your journey and fare history through our Contactless Customer Portal. To do this set up an account or proceed as a guest - you will need the details of the payment device to hand. 

Tap On, Tap Off Contactless is suitable for:

  • Adults who would buy one or more single tickets or a day ticket from the driver on Metrobus services, or who would buy a return ticket for a journey listed here.

It is not suitable for:

  • Child fares
  • Customers who wish to buy discounted tickets from the driver 
  • Family tickets
  • Tickets valid for travel on other bus or train companies
  • Customers purchasing a through fare from one route to another
  • Adults buying a return ticket for a journey not listed here.

These will continue to be available on the bus as paper tickets and you can still pay for these tickets using contactless payment devices or cash. You do not need to tap off when buying paper tickets. 

What happens if I forget to tap off?

You will be charged the single fare to the end of the route, so always remember to tap off in order to pay the correct fare. If you do forget to tap off please contact customer services. To find out more about Tap On Tap Off Contactless visit our FAQ section on the Contactless Portal.

Card clash

Ticket machines are programmed to accept a variety of cards and passes. We recommend storing credit and debit cards separate to smart cards, concessionary passes and mobile tickets to avoid accidently paying with another device. This happens very rarely. 

On the rare occasion, that a credit or debit card is accidently scanned instead of a pass or mobile ticket; please contact customer services who will issue a full refund. 

Problem using your card? Find out why your card might be declined in our FAQ section.