Contactless and Tap On Tap Off

We accept Contactless

All paper tickets bought on the bus can be paid for by contactless. These include singles, returns, day, weekly and weekly point to point tickets.

Passengers just need to tap their phones or bank cards on the ticket machine when paying: face down for cards, face up for phones.  

You can pay by Visa, Mastercard or with your phone using Apple or Android Pay. American Express isn’t accepted. 

Please note: the requirement to enter your PIN after five contactless transactions does not apply on our buses.

Problem using your card? Find out why your card might be declined in our FAQ section.

Introducing Apple Pay Express Mode

Apple Pay Express Mode is now available on our buses - you just tap your Iphone, no need to use  Face ID or Touch ID - find out how it works here

Tap On Tap Off Contactless 

Tap On Tap off is a convenient way to pay for your travel on Metrobus services.

You tap on at the start of each journey and tap off at the end of each journey using a contactless payment method (Visa/Mastercard payment card or device using Google Pay or Apple Pay).

The price of any journeys you make is calculated by the system and charged to your account at the end of the day. The price is the same as it would be buying a paper ticket on the bus.

The total you pay each day automatically caps to the price of a day ticket (Metrorider or Metrovoyager) for the area that you travelled in, if this is less than the total cost of the single fares. Capping will only work properly if you use the same card/ device for all journeys in a day.

This new system will help reduce boarding times which will help to speed up bus journeys.

You can check your journey and fare history through our Contactless Customer Portal.

You can either set up an account or proceed as a guest but you will need the details of the payment device you use handy. 

You don't need to register or sign up to Tap On Tap Off - you can just board with your card or device and tap on - not forgetting to tap off when you exit

To find out more about Tap On Tap Off Contactless visit our FAQ section on the Contactless Portal

Tap On Tap Off will be suitable for:

  • Adults who would buy one or more single tickets or a day ticket from the driver on Metrobus services.

It won't be suitable for:

  • Child fares.
  • Customers who wish to buy discounted tickets from the driver (Surrey Student, Hospital staff, Easit etc) 
  • Family tickets.
  • Customers purchasing a return or weekly ticket from the driver
  • Tickets valid for travel on other bus or train companies
  • Customers purchasing a through fare from one route to another

These are still  available on the bus as paper tickets and you can still pay for these using contactless payment devices or cash.  Don't tap out when buying paper tickets.

Please note: Ticket machines are programmed to accept a variety of cards and passes. We recommend storing credit and debit cards separate to smart cards, concessionary passes and mobile tickets to avoid accidently paying with the token. This happens very rarely

On the rare occasion that a credit or debit card is accidentally scanned instead of a pass or mobile ticket, please contact customer services who will issue a full refund.