How do I know which bus to use?
We have area maps and also individual route maps to help you work out the best bus route for youYou can also use the Journey Planner above and the Service Finder.
How do I know when the bus will arrive?
Very simple: either by using the, or you can go to our and find out how far away your bus is in real time - every bus stop and route is on our real time system. This is great for checking if the bus is on time so you're not waiting around at the bus stop - it's also a great reassurance that the bus is on its way as you watch it countdown. Just so you know our buses run around 88-90% on time.
How do I make the bus stop to let me on?
When you're at the bus stop just hold your arm out and wave - the driver will see you.
What about letting me off?
Press the button for the bell before your stop and the driver will let you off at the next stop
How do I know where to get off?
Our buses are fitted with 'next stop' screens that tell you the name of the stop as you approach it. Our Fastway 10 and 20 services have audio announcements too - and the whole fleet will be fitted in 2017.
How do I pay?
- cash to the driver for a paper ticket - when you board the bus just let the driver know where you want to get off. We don't require the right change but it does help our drivers if you do.
Cash to the driver is generally the most expensive way to pay for a bus ticket - the options below are generally all cheaper ways:
- cash or credit/debit card at our travel shops - if you have a
- Credit/debit card or Paypal online - if you have a
- Credit/debit card via our
What is a key smartcard?
- It is an electronic card that stores your tickets. You can pay online from any computer or smart phone and you can buy any ticket up to a year.
- When you board the bus just place your key card on the ticket reader and wait for the green light.
What is the mobile app?
- It turns your phone into a bus ticket - buy your ticket via your phone. You can buy tickets up to a period of 4 weeks.
- When you board the bus just show your activated ticket on your phone screen to the driver.
How much do tickets cost?
We have single tickets starting at around £2.20 for an adult, all the way up to annual tickets for very frequent users. The longer period of time the ticket is the bigger the discount on travel.
Our Crawley, Horsham and Redhill & Reigate town networks have a flat fare zone for single tickets (and no returns).
Bus routes that go out beyond the Crawley, Horsham, Redhill & Reigate zones have 'graduated' single and return fares - so the greater the distance you travel, the higher your fare. Our single and return fares- click on the relevant route.
For frequent users we have period tickets, known as Metroriders, they start at bundles of 5 single journeys or from 60 minutes up to Annual in length of period. Metroriders that are valid for 60 minutes or longer can be used as many times as you want for the period you have bought.
Metroriders are split into zones: Crawley, Horsham and Redhill & Reigate
If you want to travel across zones, outside of the 3 town zones, or from one end of our network to the other, our Metrovoyager tickets cover the entire network (and also Brighton & Hove Bus Company too!)
Metroriders and Metrovoyagers are available on the bus, online, on our app or from our travel shops.
Do you offer discounts for children?