9th June 2021

Making Travel Safer - government unlocking from 17th May 2021

The government through the Department for Transport has agreed new Covid safety measures for bus services which relax some of the social distance and capacity limits on buses whilst maintaining all other Covid safety measures.

You will need to continue to wear a face covering unless exempt and we will continue to provide hand sanitiser on buses and which we encourage you to make use of.

Touch point cleaning will continue along with our more extensive cleaning regime for our buses.

Our air filters will continue sanitising air coming in via the air filter system. Some windows have been modified so that they remain sufficiently open at all times. We have done this because research shows the air is fully refreshed between 20 and 30 times per hour when the windows are kept open in this way.

Capacity restrictions will be reduced in so far as passengers may use all forward-facing seats and side facing seats. Rear facing seats and seats within 2 meters of the driver will remain out of use. These new arrangements have been specifically approved by government.

This will create extra capacity that is both needed and safe now that the community risk factors are very much reduced and the vaccination programme is proceeding successfully.

These new arrangements are expected to remain in place until 21 June when, if government determines it is safe to do so, there may be further easing of the remaining restrictions.


If you haven't been on the bus for a while because of the lockdown, we have some guidance on what to do to make travel safer for you and for everyone:

  • As of 17th May 2021 passengers may use all forward-facing seats and side facing seats. Rear facing seats and seats within 2 meters of the driver will remain out of use and there is no standing. These new arrangements have been specifically approved by government.
  • We will help keep fresh air flowing through the bus by keeping windows open at all times. Air is refreshed up to 20 to 30 times an hour when the windows are open.
  • Government advice is to not travel by bus if you feel unwell or have COVID-19 symptoms.  See government guidelines here
  • Wash your hands before and after travelling with us. We have fitted hand sanitisers to each bus for you to use when boarding.
  • If you don’t use the app or key card we accept contactless payment on board our buses.  We still accept cash but we don’t offer change. More details can be found here.
  • You must wear a face covering if you are aged 11 and over. They need to be worn at all times and make sure they cover both your nose and mouth. Some people may be exempt from wearing a face covering, full details can be found here
  • Board the bus one at a time.
  • Do not queue in the aisle or next to the driver.
  • When you want to get off the bus ring the bell and remain seated until the bus stops. 
  • During the current period of capacity restrictions, the boarding of buggies, pushcairs or wheelchairs will be reduced to a mix of TWO, for example 1 wheelchair + 1 pushchair OR 2 pushchairs.  These limits relate to open - not folded - pushchairs. This will maintain the current social distancing guidelines.

How our drivers decide when the bus is full

  • Our bus drivers follow government guidance, which means buses run at lower capacity as advised above. The only exception is schoolchildren only buses, which have no capacity limits.
  • Drivers can use ticket machine data to see how many passengers are on board.
  • Internal cameras mean drivers can see how much seating is free upstairs.

Our drivers are doing everything they can to ensure safer travel for all. We are continually monitoring passenger numbers. We’d also like to thank you for following the government guidelines on our buses to keep yourself, and others, safe.

More on face coverings

Thank you for wearing a face covering on board our buses for your entire journey – you are helping to protect yourself and others and following the government’s legal requirement for travel on public transport. Around 90% of our passengers who must wear a face covering by law are wearing one but we want to get as close to 100% as possible. If you are exempt, it would really help our drivers if you showed your exemption card, concessionary card or sunflower lanyard when you board, although we respect your right not to show one. If you don’t have an exemption card you can apply here or call Customer Services on 01293 449191.

If you don’t wear a face covering and you are not exempt, you may be refused travel on our buses and you could be fined.

Cleaning on our buses

Our buses are put through a rigorous cleaning regime every night.  We use hospital grade cleaning products.  Our cleaning team is also out every day, jumping onto our buses to give them an additional wipe down using the same high standard cleaning product - this occurs regularly. For more information on what else we’ve been doing to keep you and our staff safe please click here.

We are here to help

For any questions you may have about travelling on our buses or ticket enquiries please contact our customer services team who will be happy to help. Our travel shops at Crawley Bus Station and Redhill Bus Station remain open.

If you need assistance please ask the driver as normal.

We have Covid-19 safe certified working environments - more details here

Government Advice

If you can, download the NHS COVID-19 app before travelling