6th April 2021

There are changes to Routes 3, 21, 460 and 480 from 17th April - please see full details here

Making Travel Safer

We're expecting buses to be busier than they have been as lockdown has eased slightly.  We have the usual safety measures in place to make your journey safer.

There are still capacity restrictions on our buses so we can carry fewer people so please plan your journey and also give yourself extra time in case the bus is full as you may need to wait for the next bus. We are monitoring passenger levels on our buses at all times.


If you haven't been on the bus for a while because of the lockdown, we have some guidance on what to do to make travel safer for you and for everyone:

  • Government advice is to not travel by bus if you feel unwell or have COVID-19 symptoms.  See government guidelines here
  • Wash your hands before and after travelling with us. We have fitted hand sanitisers to each bus for you to use when boarding.
  • Follow social distancing guidelines at all times.
  • The buses have lower capacity levels.
  • Currently our busiest times are between 1000-1500, morning and afternoon peak times are much quieter. 
  • If you don’t use the app or key card we accept contactless payment on board our buses.  We still accept cash but we don’t offer change. More details can be found here.
  • You must wear a face covering if you are aged 11 and over. They need to be worn at all times and make sure they cover both your nose and mouth. Some people may be exempt from wearing a face covering, full details can be found here
  • Board the bus one at a time.
  • Only sit next to someone from your household or bubble.
  • Do not queue in the aisle or next to the driver.
  • Help keep fresh air flowing through the bus by keeping windows open. 
  • When you want to get off the bus ring the bell and remain seated until the bus stops. 
  • During the current period of capacity restrictions, the boarding of buggies, pushcairs or wheelchairs will be reduced to a mix of TWO, for example 1 wheelchair + 1 pushchair OR 2 pushchairs.  These limits relate to open - not folded - pushchairs. This will maintain the current social distancing guidelines.

How our drivers decide when the bus is full

  • Our bus drivers follow government guidance on social distancing, which means buses run at lower capacity. The only exception is schoolchildren only buses, which have no capacity limits.
  • Drivers can use ticket machine data to see how many passengers are on board
  • Internal cameras mean drivers can see how much seating is free upstairs
  • Household bubbles can sit together in a double seat(s), which slightly increases capacity. For example, four people from separate households will take up 4 double seats - normal seating for 8 - whereas a family bubble of 4 will sit together and take up only 2 double seats, normal seating for 4.Drivers can see if people are maintaining social distancing and how many seats are empty.

Our drivers are doing everything they can to ensure safer travel for all. We are continually monitoring passenger numbers and laying on extra services, where needed. We’d also like to thank you for continuing to maintain social distancing on the bus to keep yourself, and others, safe.

More on face coverings

Thank you for wearing a face covering on board our buses for your entire journey – you are helping to protect yourself and others and following the government’s legal requirement for travel on public transport. Around 90% of our passengers who must wear a face covering by law are wearing one but we want to get as close to 100% as possible. If you are exempt, it would really help our drivers if you showed your exemption card, concessionary card or sunflower lanyard when you board, although we respect your right not to show one. If you don’t have an exemption card you can apply here or call Customer Services on 01293 449191.

If you don’t wear a face covering and you are not exempt, you may be refused travel on our buses and you could be fined.

Cleaning on our buses

Our buses are put through a rigorous cleaning regime every night.  We use hospital grade cleaning products.  Our cleaning team is also out every day, jumping onto our buses to give them an additional wipe down using the same high standard cleaning product - this occurs regularly. For more information on what else we’ve been doing to keep you and our staff safe please click here.

We are here to help

For any questions you may have about travelling on our buses or ticket enquiries please contact our customer services team who will be happy to help. Our travel shops at Crawley Bus Station and Redhill Bus Station remain open.

If you need assistance please ask the driver as normal.

We have Covid-19 safe certified working environments - more details here

Government Advice

The government guidance can be found here 

If you can, download the NHS COVID-19 app before travelling

If there is something we haven’t covered above then visit our Frequently Asked Questions page. Or please contact us – ways to contact us can be found here.