29th March 2020
Coronavirus Service Disruption and Updates
From Monday, 23rd March, our bus timetables are changing to better reflect customer demand and resource - for full details of the changes for every route we run please click here
We have now released details of changes to timetables from Monday, 30th March - thank you for your patience:
For full details of the changes from 30th March please click here
For the change on 30th March we've been working hard to maintain essential bus services for key workers, including those working for the NHS. Our focus has been on matching bus timetables to key workers’ needs and shift work patterns to enable them to get where they need to go safely and comfortably. This includes keeping a good level of service on routes that serve the area’s hospitals.
We are accepting Older Person's and Disabled Person's concessionary passes for travel 24 hours a day until further notice. This is to support our passengers who need to get to the shops early to buy essential supplies.
Following the most recent update on coronavirus, our Travel Shops in Crawley, Redhill and Gatwick Airport are closed until further notice. Our customer services team are still available to assist you. Please email us on firstname.lastname@example.org or contact us on social. Our phone lines are currently experiencing high volumes of calls so please only phone if your call is urgent on 01293 449191.
Please help to reduce direct contact at this time by using alternatives to cash such as contactless or mobile tickets. We are still accepting cash payments and ask, where possible, to have the correct fare ready.
The health and safety of our customers and colleagues is always our top priority. That's why we've stepped up our procedures such as additional cleaning in response to the outbreak of Coronavirus (COVID-19).
Public Health England, the National Health Service, the World Health Organisation and transport industry bodies have all issued detailed guidance that we are following very closely.