Face covering guidance

In line with guidance from the Government, you must wear a face covering on public transport.

This can be a mask, scarf, snood, bandana or even something you can make out of an old t-shirt. View this handy guide on how to wear and make a face covering. They need to be worn at all times and make sure they cover both your nose and mouth.

Passengers should be aware that for those who can, the wearing of a face covering is a legal requirement and the Police may enforce this with fines. Bus drivers will not be responsible for enforcing this, requiring proof or issuing fines.

If you are exempt, it would really help our drivers if you showed your exemption card, concessionary card or sunflower lanyard when you board, although we respect your right not to show one. If you don’t have an exemption card you can apply here for one or call Customer Services on 01293 449191.

If you don’t wear a face covering and you are not exempt, you may be refused travel on our buses and you could be fined.

Exemptions include:

  • Children under 11-years-old.
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability.
  • if putting on, wearing or removing a face covering will cause you severe distress.
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate.
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others.
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you.
  • to eat or drink, but only if you need to.
  • to take medication.
  • if a police officer or other official requests you remove your face covering.

People may choose to carry or show a Helping Hand card, but this is not a requirement.  We have created a downloadable Helping Hand card which you can print, save to your phone or screenshot and show to the driver - full details here.

You can also show your concessionary pass.

The Government Guidance can be found here

It is not compulsory for drivers to wear face coverings, although we continue to make them available to be worn in close contact situations such as supporting a wheelchair user, and on a voluntary basis whilst in the cab, our drivers are already working behind a screen to protect them.

Face coverings in travel shops and enclosed bus stations

The Crawley Bus Station travel shop falls under the government guidance for the mandatory wearing of face coverings in shops, so we ask, that unless you have an exemption, please make sure you wear a face covering when entering the travel shop.

Under the guidance, there may be circumstances where staff may not need to wear a face covering. This will generally be if they have an exemption themselves or if they are helping a customer who needs to lip read - staff will stand 2 metres away and remove their face covering.

You will also need to wear a face covering in Horsham Bus Station and Redhill Bus Station, unless you are exempt.