About us

In this section

  • Contact Us

    How to get in touch

    Click here for details
  • Travel Shops

    Our Travel Shops at Crawley Bus Station and Redhill Bus Station are open

    More details here
  • Accessibility

    Find out about accessibility on our buses

    Full details here
  • Lost property

    How to contact us if you have left something on the bus

    Full details here
  • Advertise with us

    You can advertise on the outside or interior of some of our vehicles. This is managed by advertising company Global

    Full details here
  • Vehicle sales

    Information abut what vehicles we have for sale

    Full details here
  • Carbon and air quality resource centre

    Information and resources to help fight climate change and improve air quality.

    More here
  • Careers

    We offer a variety of career opportunities at Metrobus. From engineers to marketeers - as well as bus drivers.

    More here
  • Conditions of Carriage

    Our full Conditions of Carriage

    Full details here
  • Gender Pay Gap Report

    To read Metrobus’ statutory disclosure on gender pay gap please click on the link below

    Click here
  • Purchase Order terms and conditions

    Information for Suppliers

    Full details here
  • Enthusiasts

    Full fleet lists and photos

    Lots more to view here
  • Women in Bus network

    The Women in Bus network launched in 2019. The purpose of the network is to create an authentic workplace where women feel free to bring their true selves to work.


At Metrobus we believe everyone has the right to travel with ease and comfort. Our purpose is to give of all those we serve the freedom to connect with the people and places they value most so that they can live their lives to the full.

From June 2018 to July 2019 we were responsible for 67.5* million passenger journeys around our region. That’s roughly the equivalent of one journey for every person in the U.K. We took people to work and to school, to gigs and to hospital, on first dates and to interviews. We move to the rhythm of life.

We do this safely and comfortably, reliably and consistently. And we do this sustainably, too, on a fleet of buses designed and built to have the lowest possible impact on air quality.

We run urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We also run more rural services across to Kent and as far down as Brighton.

We are part of Brighton & Hove Bus Company and ulitmately part of the Go-Ahead Group plc – one of the five largest transport groups within the UK. Go-Ahead also runs several rail franchises. 

We were established in 1983 in Orpington, Kent and acquired in 1999 by Go-Ahead.

In 2018 Metrobus' Crawley depot won GOLD for Top National Depot at the UK Bus Awards.

In 2015 our Fastway Service was recognised at the UK Bus Awards winning GOLD in the Making Buses a Better Choice category.

In 2012, 2013 & 2014 our Crawley Depot was awarded Top National Bus Depot at the UK Bus Awards. Also in 2012, we were awarded Transport Operator of the Year at the National Transport Awards.

We operate the successful Fastway service. Fastway is a partnership and includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.

Sustainability Report 2016 (file size - 9MB)

Sustainability Report 2017 (file size: 4MB)

Sustainability Report 2018: (file size 6MB)

Sustainability Report 2019

Sustainability Report 2020

*this is a combined figure with Brighton & Hove Bus Company.