Any feedback or complaints you may have regarding our red London bus services are handled by London Buses Customer Services. They can be contacted on 0845 300 7000, by e-mail at customerservices@tfl-buses.co.uk or in writing to:
Surface Transport Customer Services
Floor 4, Palestra
197 Blackfriars Road
London SE1 8NJ
For Metrobus services outside of the London area please call 01293 449191, e-mail feedback@metrobus.co.uk or write to:
Metrobus Ltd
Wheatstone Close
Crawley
West Sussex
RH10 9UA
We will reply to any messages as soon as possible, normally within 5 days. View our Complaints Procedure. For the services we operate under contract to Transport for London we also adhere to their complaints policy and procedure which can be viewed here.
